Privacy Policy & SMS Terms and Conditions

Business Name: Cleaning Central LLC (DBA Cleana)

Website: https://www.gocleana.com

Last updated: 01/19/2026 

Privacy Policy

1. Introduction

Cleaning Central LLC, doing business as Cleana ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or communications, including SMS messages.

2. Information We Collect

We may collect the following personal information:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Appointment, scheduling, and service details

  • Communications exchanged via phone, email, or SMS

We only collect information that is reasonably necessary to provide our cleaning services and to communicate with our customers.

3. How We Use Your Information

We use your personal information to:

  • Provide residential and small commercial cleaning services

  • Schedule, confirm, and update appointments

  • Communicate arrival times and service updates

  • Respond to customer inquiries and follow-ups

  • Provide customer support

We do not use your personal information for unsolicited marketing or automated messaging.

4. SMS Communications & Consent

By providing your phone number, you consent to receive one-to-one, manual SMS messages from Cleana related to:

  • Scheduling and appointment confirmations

  • Arrival notifications

  • Service-related follow-ups and customer support

SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

5. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers strictly necessary to operate our business (such as payment processors or communication platforms), and only under confidentiality obligations.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

7. Your Rights and Choices

You may:

  • Request access to or correction of your personal information

  • Opt out of SMS communications by replying STOP

  • Request deletion of your personal information, subject to legal or operational requirements

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last updated" date.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Cleaning Central LLC (DBA Cleana)
📧 Email: hello@gocleana.com
📞 Phone: (949) 9962795

SMS Terms & Conditions

SMS Terms of Service

By opting into SMS communications from Cleana through our website, forms, or other communication methods, you agree to receive SMS messages from Cleaning Central LLC (DBA Cleana).

These messages may include:

  • Appointment confirmations and reminders

  • Scheduling and rescheduling communications

  • Arrival notifications

  • Service updates and follow-ups

  • Customer support messages

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS messages at any time by replying STOP to any message.

For assistance, reply HELP or visit our website at https://www.gocleana.com.

For more information about how we collect, use, and protect your data, please review our Privacy Policy on this page.

By continuing to use our services and communications, you acknowledge that you have read and agree to these Privacy Policy and SMS Terms & Conditions.